General
Do you have physical store locations?
Absolutely! We’ve been a cornerstone of Manhattan’s cultural landscape for decades, with three dynamic locations that continue to inspire and serve the community. At our 2020 Broadway location, you’ll find a cozy café and a gathering spot for book lovers.
The 939 Lexington Ave location features our extensive art supply department, alongside school merchandise and textbooks.
Plus, we’re excited to announce the opening of our third store at 2736 Broadway, offering even more ways to shop in person. For details on each location, please visit our Hours & Directions page.
What kind of products do you sell?
Our Bookstore has been a beloved NYC neighborhood staple for years, offering a diverse selection of books to inspire and educate. From classic literature and contemporary fiction to academic textbooks, reference materials, and non-fiction, we carry everything you need for your personal library or studies.
Recently, we’ve expanded to include a full range of Art Supplies, catering to artists, students, and hobbyists alike. Whether you’re searching for paints, canvases, sketchbooks, or printmaking and sculpting materials, we’ve got all your creative needs covered.
In addition to our art department, we proudly serve Hunter College and NYSID students with textbooks and branded merchandise for both schools.
What's new with the website?
We’ve just launched a brand-new website that brings together all of our offerings in one place. If you’re a returning customer, you’ll notice our expanded selection of Art Supplies and more. For those seeking our full library of over 30,000 book titles, you can still shop on our original Bookstore page, which is easily accessible from the homepage.
Is Shakespeare & Co. hiring?
Yes, we are always on the lookout for passionate book lovers and accept applications on a rolling basis. If you're interested in joining our team, please reach out through our Contact page or send your resume to getintouch@gmail.com. We review applications as new positions become available and will reach out to you if your qualifications match our needs.
How do I contact you?
We’re here to help! You can reach us via our Contact page or email us at getintouch@gmail.com for any inquiries or assistance. For immediate support, call us at (212) 772-3400. For store addresses and additional contact details, please visit our Hours & Directions page.
Shipping & Pick Up
How long does it take to process and ship my order?
Most in-stock items are processed and shipped within 72 hours (excluding weekends and holidays) after you receive your order confirmation email. Once your order has shipped, you’ll receive another notification with tracking details.
Which shipping carrier do you use?
We primarily ship through USPS. You’ll be able to track your shipment once your order has been dispatched.
How are shipping charges and delivery times calculated?
Shipping costs and estimated delivery times are based on the weight of your order and the destination. These details will be displayed at checkout before you complete your purchase.
Can I pick up my order in person?
Yes! Pickup from our 939 Lexington Ave location is available for most in-stock items. Simply select the "Pickup" option during checkout, and we’ll notify you via email once your order is ready.
Where can I find more information about your shipping policies?
You can read our full Shipping Policy here for more detailed information.
Return & Refund Policy
What is your return policy?
We want to make your shopping experience as smooth and satisfying as possible. Here’s everything you need to know about our return policy:
- Books: Returns accepted within 7 days for store credit, excluding shipping costs.
- Non-Book Items:
In-Person Purchases: Store credit or exchange within 14 days.
Online Purchases: Full refund within 14 days (shipping costs excluded).
- Exceptions: Textbooks, course packs, and lab manuals are final sale unless a class is dropped within the first four weeks of the term with proof of withdrawal.
For all returns, items must be in their original condition with tags and packaging intact. A receipt is required for in-person refunds. For more details, please read our full Return and Refund Policy.
How do I start a return?
You can return both in-person and online purchases at any of our three store locations.
You can return both in-person and online purchases at any of our three store locations. For online returns, please reach out through our Contact page, email us at getintouch@gmail.com, or call (212) 772 3400 with your order number to begin the process.
Online Orders & Site Support
How do I place an order online?
To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. You'll be prompted to enter your shipping information and payment details. Once completed, you'll receive a confirmation email with your order summary.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, and American Express, as well as Google Wallet and Apple Pay. We also accept gift cards purchased from our store.
I’m having trouble checking out. What should I do?
If you're experiencing issues during checkout, first ensure that all required fields are completed and your payment details are correct. If the issue persists, try clearing your browser cache or using a different browser. For further assistance, please reach out through our Contact Us page, or email at getintouch@gmail.com.
Can I change or cancel my order after it’s been placed?
We process orders quickly, but if your order hasn’t been shipped yet, we’ll do our best to accommodate changes or cancellations. Please call (212) 772 3400 with your order number for assistance.
How do I check the status of my order?
You can check the status of your order by logging into your account on our website and viewing your order history. Additionally, you’ll receive email updates, including a tracking number once your order ships.
What if I didn't receive my order confirmation email?
First, check your spam or junk folder. If you still can’t find the confirmation email, please please reach out through our Contact Us page or contact us with your order details at getintouch@gmail.com, and we’ll resend it to you.
What if my order is delayed or lost?
Once your order has been shipped, we are unable to control any delays or issues that may occur during transit. However, if you experience any problems with your delivery, please let us know. We’ll work with the carrier to help locate your package and resolve any issues.
Do you offer tech support for digital purchases or downloads?
Yes, if you’ve purchased an e-book through our Redshelf page and are having trouble accessing or downloading it, please reach out through our Contact Us page or email us at getintouch@gmail.com. We'll assist with any technical issues to ensure you can access your digital purchase.
How do I update my shipping or billing information?
You can update your shipping or billing information by logging into your account and editing your details under "Account Settings." If you've already placed an order, contact our support team immediately to update the information before your order is processed.
I’m having trouble logging into my account. What should I do?
If you're unable to log into your account, click the "Forgot Password" link on the login page, and we'll send you instructions to reset your password. If the issue continues, contact our tech support team for further assistance.
How do I contact tech support?
If you're experiencing any technical difficulties with your online orders or account, you can reach our tech support team via our Contact Us page, email at getintouch@gmail.com, or by phone at (212) 772 3400. We're here to help!
Gift Card
Do You Offer Gift Cards?
Yes! Gift cards are a great way to share the love with friends and family.
Available for purchase online, our gift cards can be redeemed in-store or on our website for an effortless shopping experience.
Discounts & Promotions
What discounts and special offers do you have?
We offer a range of exciting promotions and seasonal sales, but the best way to catch our exclusive deals is by subscribing to our newsletter. Subscribers get access to special offers, birthday surprises, and more. Stay tuned and make sure you’re signed up to never miss out on our latest rewards!
How else can I save?
We value your feedback! Leave a review on our website to earn a discount on your next purchase. Your reviews help us improve and assist other customers. See details.
Can I use multiple discount codes on my order?
Only one discount code can be applied per order. However, some promotions may automatically apply to qualifying items at checkout.
Do you offer free shipping?
Yes! Enjoy free standard shipping on all orders over $100.